FREE Delivery Over €70 in Ireland
30 Day Returns

Delivered from Ireland

These T&Cs were last updated on 9th November 2023. 

Thank you for taking the time to visit www.fallers.iePlease see below our site policies, site security and other information about us. If you have any questions about this site please contact us at We welcome any of your comments, queries or suggestions.

Please note that information on this page relates to our website only, if you have a query in relation to our store policies then these are available by contacting the store manager on +353 (0) 91 561226.

All prices are displayed in the local currency based on the country you visit the site from. Shipping methods and costs are calculated based on the value of your order and location. 

You can contact us by email at or phone us in Galway, Ireland on +353 (0) 91 561226  USA Freephone 1800 229 3892.  Please remember if phoning that there may be a time difference. Our online office is open Monday – Friday 9-5pm GMT.


For your peace of mind, We do not store any information relating to customer personal information on the server in plaintext format. We also do not store any credit card information. All of our processes and information is handled with the upmost care and in line with GDPR.

You are responsible for maintaining the confidentiality of the password chosen by you when you registered on our website and for restricting access to your computer and/or email address to prevent unauthorised access to your account.

Payment –

Payment Security Controls:  To protect our customers, we reserve the right to request certain personal information such as copy of ID and credit card used for payment in order to confirm your order payment. Please note that this verification, including verification of amount availability for payment will also be made by the financial institution that issued the card or PayPal where used.

1. Authipay Payments payment services provider provided by AIB Merchants Services. act as a data processor for Fallers to ensure our customer get the best service. All transactions are protected using 128-bit SSL encryption, which is the industry standard.

We also use an additional credit card Security system called 3D-Secure. This system requires verification of the credit card used thereby enhancing credit card security for the card-holder.

2. Paypal

If you choose to use Paypal for payment please see for info on the service they provide.


If you choose to use HUMM for payment please see for info on the service they provide. Please note HUMM is only available to those who permanently reside in the Republic of Ireland. 

Privacy –

Fallers will never disclose any information relating to customers to any third party for marketing or any other purposes unless express permission has already been given. In addition, we will not use your email address for any purpose other than essential communications relating to your order, unless you express an interest in receiving details of special offers and so on.

Shipping –

Shipping prices are calculated based on your location. For shipping charges not listed below please contact us: 

-ROI Ireland: €7.95 (Free delivery on orders over €70)
-UK: €11
-USA: €25
-CANADA: €30
-Germany, France: €15
-Australia: €30

Prices correct as of 9th November 2023

Shipping charges to anywhere else in the world may be different, you can proceed to the payment page where the shipping cost will be calculated automatically .

Orders are sent by tracked delivery and must be signed for. Most orders will be dispatched within 5 days unless the item is out of stock or has to be made to order, in which case we will email to let you know the expected delivery date once we process your order.

Order Policy –

After placing an order, You will receive an email from us acknowledging that we have received Your order. Please note that this does not mean that Your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us and we will confirm such acceptance by emailing you confirmation of shipping. We reserve the right to accept or decline any order at any time for any reason, and may in certain circumstances request additional information before accepting an order. You may cancel a contract and obtain a refund by notifying us in writing and returning the Products as set out in accordance with our Returns Procedure.

Returns –

Customers who would like to return merchandise bought on our website for any reason may return these goods for exchange or refund provided that they are returned in their original condition and in accordance with the returns procedure within 30 Days of receipt of the goods.

Good purchased instore can be returned for exchange or credit note within 30 days. 

If you receive damaged goods, you MUST notify us by email on within 7 days of receipt of the goods. Shipping charges are non-refundable and please note that where exchange of goods is required, additional shipping charges will be incurred. Engraved, personalised or special items cannot returned or exchanged.

You can also submit a complaint to an online dispute resolution process operated by the European Commission by clicking on this link

Items purchased online CANNOT be returned or exchanged in the shop itself, they must be returned via the procedure stated above.

Prices –

Prices are quoted in your local currency. Orders being sent within the EU prices are quoted including VAT at 23%. Orders being sent outside of the EU (UK, USA, Canada, Australia etc.) are quoted excluding VAT, please note you will be liable to pay the taxes, duty & customs imposed by the country to where the items are being sent. Please note that all prices on this Website are for on-line purchases only and may differ in-store.

Due to circumstances beyond our control prices may on occasion have to be altered. If this occurs, we will email you to notify you of these changes and request you to reconfirm your order at the altered price. By notifying you, we shall be entitled to cancel any contract in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.

Description, Images and Availability –

We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but on occasion there may be variations between these and the Products themselves.

Please note that product images used throughout the site are for illustration purposes only and while we do our best to show products exactly as they are, we cannot guarantee that all products will match images exactly due to photo constraints and/or alterations in product designs.

All Products are subject to availability.

Application of these Conditions –

These Conditions apply to use of this Website and are the terms and conditions on which we will supply products to you and by proceeding further and/or placing an Order, You agree to be bound by the Conditions. If You do not agree to be bound by them, You should leave this Website now. You must click to mark your acceptance of these Conditions before placing an Order if You accept them. Please understand that if You refuse to accept these Conditions, You will not be able to order any Products from the Website.

The terms and conditions listed here are applicable to the purchase of Products offered for sale through this website only and do apply to our store. In particular, promotions and offers advertised on this Website shall not be valid in connection with any purchase in our store, and promotions and offers available through our shops or elsewhere shall not be valid in respect of Website purchases.

When using the Website, You accept that communication with us will be mainly electronic but on occasion can also be by phone. You must agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

We may change these Conditions from time to time without notice. Changes will apply to any subsequent Orders received. It is your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.

General Indemnity –

You agree to indemnify us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by you or any other liability arising out of your use of this website or out of the use of this website by any person using your account number and/or password.

Our Liability –

We will not be liable to you in contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any other indirect or economic losses whatsoever suffered or incurred by you arising out of the subject of these conditions. Your statutory rights are not affecte

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